Privacy policy
This Privacy Policy describes how Truebook Technologies Private Limited (“we”, “us”, “our”) collects, uses, stores and protects information when you access or use our website, cloud-based software, applications and related services (collectively, the “Services”).
We are committed to protecting your privacy and ensuring the security of your information.
We may collect the following categories of information:
1.1 Personal Information
Information that can identify an individual, including but not limited to:
- Name
- Email address
- Mobile number
- Business name and contact details
- GSTIN and business registration details (where required for services)
1.2 Business & Transaction Data
When you use our software or compliance services, we may collect:
- Invoice data
- Customer and vendor details
- Accounting and transaction records
- GST return and reconciliation data
1.3 Technical Information
Automatically collected information, including:
- IP address
- Browser type and device information
- Log data and usage patterns
- Cookies and similar tracking technologies
2. Purpose of Collection
We collect and use information for the following purposes:
- To provide and operate our software and GST compliance services
- To enable invoicing, accounting and GST return filing features
- To communicate with you regarding your account, support requests or demos
- To improve our platform, performance and user experience
- To comply with legal and regulatory obligations
- To protect against unauthorised access, fraud or misuse
3. Legal Basis for Processing
We process information based on:
- Your consent
- Performance of contractual obligations
- Compliance with applicable laws and regulations
- Legitimate business interests
4. Data Sharing & Disclosure
We do not sell or rent your personal or business data.
We may share information only in the following circumstances:
- With authorised service providers assisting in platform operations
- With government portals (such as GST systems) strictly for compliance purposes
- When required by law, regulation or court order
- To protect our legal rights or prevent misuse of services
All third-party service providers are required to maintain confidentiality and data security.
5. Data Security
We implement appropriate technical and organisational security measures to safeguard your information, including:
- Secure cloud infrastructure
- Access controls and authentication mechanisms
- Regular monitoring and system updates
While we strive to protect your data, no system can guarantee absolute security.
6. Data Retention
We retain personal and business information only for as long as necessary:
- To provide services
- To comply with statutory, regulatory or contractual obligations
- To resolve disputes or enforce agreements
Data may be retained for longer periods where required under applicable laws.
7. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Enhance user experience
- Analyse website traffic
- Improve functionality
You may manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.
8. User Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Request correction or updates
- Request deletion of data (subject to legal obligations)
- Withdraw consent where applicable
Requests may be submitted using the contact details provided below.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such external sites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our Services constitutes acceptance of the revised policy.
Disclaimer
This Privacy Policy is intended for general informational purposes and should be reviewed periodically to ensure compliance with applicable laws, including the Information Technology Act, 2000 and related rules.
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Last updated: 01 Dec, 2025
